WAMPLI
REFUND, CANCELLATION & PAYMENT POLICY
Effective Date: 22 September 2026
Last Updated: 22 September 2026
This Refund, Cancellation & Payment Policy applies to subscriptions, software licenses, addons, setup services, and other paid services provided by VNS Tech Services Pvt. Ltd. through Wampli.
By purchasing or subscribing to Wampli, you acknowledge that you have read and accepted this Policy, subject to applicable law.
1. General Refund Policy
Unless otherwise expressly stated by VNS Tech Services Pvt. Ltd. or required by applicable law, payments made for Wampli services are non-refundable.
Before completing a purchase, customers should review:
Plan features
Usage limits
Included addons
Pricing
Subscription period
Setup requirements
Technical requirements
Third-party dependencies
Once a subscription, addon, setup service, or other paid service has been purchased, the payment is generally considered final.
2. Subscription Cancellation
Users may cancel their subscription where cancellation functionality is available or by contacting our support team.
Cancellation will normally prevent the next renewal.
Important:
Cancellation does not automatically result in a refund for the current billing period.
For example:
If a monthly subscription is purchased on 10 September and cancelled on 20 September, access may continue until the applicable subscription period ends, but the unused portion of that period will generally not be refunded.
3. Meta / WhatsApp Services
Wampli may depend on Meta, WhatsApp, and other third-party services.
Meta independently controls its:
Business verification
WhatsApp Business Account approval
Phone-number eligibility
Display-name approval
Template approval
Messaging limits
Quality assessment
Advertising account status
Account restrictions
Account suspension
Account termination
Official Business Account/verification decisions
Wampli does not control these decisions.
Accordingly, payment for Wampli does not guarantee that Meta or WhatsApp will approve, verify, maintain, or unrestrictedly operate your account or number.
4. Meta-Related Non-Refundable Situations
Subject to applicable law, refunds will generally not be provided solely because:
Meta rejected an application
Meta rejected a template
Meta rejected a display name
Meta did not approve verification
Meta did not grant an Official Business Account/verification status
WhatsApp restricted a number
WhatsApp suspended an account
Meta restricted a Business Account
Meta reduced messaging limits
Meta changed its policies
Meta changed its API requirements
Meta changed its pricing
Meta or WhatsApp experienced an outage
A third-party Meta service became unavailable
These decisions are outside Wampli's direct control.
5. User-Caused Restrictions
Refunds will generally not be available where service interruption, restriction, suspension, or termination results from the customer's actions, including:
Spam
Unsolicited messaging
Invalid or inadequate opt-in
Policy violations
Prohibited content
Restricted business activity
Fraudulent activity
Misuse of the Platform
Abuse of APIs
Security violations
Misrepresentation
Violation of Meta/WhatsApp policies
Violation of applicable law
6. Change of Mind / Lack of Usage
Subject to applicable law, refunds are generally not provided because:
The customer changed their mind
The customer did not use the Platform
The customer used the Platform only partially
The customer purchased the wrong plan
The customer did not understand a feature
The customer no longer needs the service
The customer did not launch a campaign
The customer did not use included credits/limits
The customer did not use included addons
Customers are encouraged to review the plan details before purchasing.
7. Third-Party Services
Wampli may depend on third-party services including:
Meta
WhatsApp
Cloud/hosting providers
Payment gateways
AI providers
Google services
Internet/network infrastructure
Other API providers
If a third-party service becomes unavailable, changes its API, modifies its policies, experiences an outage, or restricts access, Wampli may be temporarily unable to provide some functionality.
Such third-party events do not automatically create a refund entitlement.
8. Technical Issues
We will make reasonable efforts to investigate and resolve legitimate technical problems affecting Wampli.
Where a problem is caused by Wampli's own systems, we may provide technical support, correction, restoration, or other appropriate remedy depending on the circumstances.
However, a technical issue does not automatically create a refund entitlement.
Issues caused by:
Customer configuration
Incorrect credentials
Third-party APIs
Meta/WhatsApp
Customer infrastructure
Unsupported integrations
Internet/network problems
Incorrect usage
may not qualify for a refund.
9. Duplicate or Incorrect Payments
If you believe that:
You were charged twice for the same transaction
An amount was charged incorrectly
A payment was processed in error
contact us as soon as possible with the relevant transaction information.
After verification, we may correct an accidental duplicate or erroneous charge where appropriate.
10. Unauthorized Transactions
If you believe a payment was made without your authorization, contact us immediately.
We may request reasonable information necessary to investigate the transaction.
Unauthorized-payment claims may be subject to verification by the relevant payment provider or financial institution.
11. Free Trials, Discounts and Promotional Offers
Where a free trial, discount, coupon, promotional price, or special offer is provided, additional conditions may apply.
Unless expressly stated otherwise:
Promotional offers cannot be exchanged for cash
Discounts cannot be applied retroactively
Promotional pricing may not continue after the promotional period
Promotional subscriptions remain subject to this Policy
12. Addons and Additional Services
Addons, setup services, integrations, development services, credits, and other separately purchased services may have their own commercial terms.
Unless specifically stated otherwise, addon purchases are also non-refundable after purchase.
Where a custom service is separately agreed in writing, the applicable written commercial terms will govern.
13. Annual Subscriptions
Annual subscriptions are generally charged for the selected annual billing period.
Cancellation during an active annual subscription generally does not result in a pro-rata refund for unused months.
Access may continue until the end of the applicable paid subscription period unless the account is suspended or terminated for a valid reason.
14. Subscription Renewal
Where automatic renewal is enabled, the subscription may renew according to the selected billing cycle.
Customers are responsible for cancelling before the next renewal if they do not wish to continue.
Subscription renewal charges are generally non-refundable once processed, subject to applicable law and any expressly stated cancellation/refund terms.
15. Chargebacks and Payment Disputes
If you believe a payment is incorrect, please contact Wampli support first so that we have an opportunity to investigate and resolve the issue.
We may provide relevant transaction, subscription, usage, and account information to the applicable payment provider or financial institution when responding to a legitimate payment dispute.
Nothing in this Policy is intended to restrict any rights available to you under applicable law.
16. Exceptional Refunds
In exceptional circumstances, VNS Tech Services Pvt. Ltd. may, at its discretion, provide:
Full refund
Partial refund
Account credit
Service extension
Other commercial resolution
Any such resolution is case-specific and does not automatically create a right to the same resolution in future cases.
17. Service Credits
Where appropriate, the Company may choose to provide a service credit instead of a monetary refund.
A service credit may be applied toward future Wampli services according to the terms communicated at the time it is issued.
18. Refund Processing
Where a refund is approved, it will generally be processed through the original payment method where technically and commercially possible.
Processing time may depend on:
Payment gateway
Bank
Card issuer
UPI provider
Other payment service provider
The Company is not responsible for delays caused by external payment-processing systems.
19. Taxes and Transaction Charges
Where a refund is approved, the treatment of taxes, payment-gateway charges, transaction fees, or other applicable charges may depend on the circumstances and applicable law.
Any legally required tax adjustment will be handled according to applicable requirements.
20. Account Suspension Does Not Automatically Create a Refund
If an account is suspended or terminated because of:
Terms violations
Meta/WhatsApp policy violations
Fraud
Abuse
Spam
Prohibited activities
Security violations
Non-payment
the customer is generally not entitled to a refund for the remaining subscription period, subject to applicable law.
21. No Guarantee of Business Results
Purchasing Wampli does not guarantee:
Sales
Leads
Revenue
Customer responses
Campaign conversions
Message delivery rates
Advertising performance
WhatsApp account approval
Meta verification
Account stability
Refunds cannot be claimed solely because expected business results were not achieved.
22. User Responsibility
Before purchasing and using Wampli, customers are responsible for evaluating whether the Platform is suitable for their intended use.
Customers are also responsible for:
Accurate business information
Correct account configuration
Meta/WhatsApp compliance
Customer consent
Campaign content
Contact lists
API credentials
Appropriate usage of the Platform
23. Contact Before Purchase
If you are unsure whether a Wampli plan supports your intended use case, contact our sales/support team before purchasing.
We recommend confirming:
Required features
Contact limits
Campaign requirements
API requirements
WhatsApp/Meta eligibility
Addons
Setup requirements
Third-party dependencies
24. Policy Changes
We may update this Refund, Cancellation & Payment Policy from time to time.
The latest version will be published on the applicable website or Platform.
The updated policy will include a revised effective date where appropriate.
25. Applicable Law
This Policy is governed by the applicable laws of India.
Nothing in this Policy is intended to remove or limit any mandatory consumer or statutory rights that cannot legally be excluded.
Subject to applicable law, disputes shall be subject to the jurisdiction specified in the Wampli Terms and Conditions.
26. Contact Information
VNS Tech Services Pvt. Ltd.
SA 17/128-54A, Ganpati Nagar Colony
Pahariya, Varanasi
Uttar Pradesh, India
Email: support@yourdigitalsolution.in
Phone: +91 9235588177
Website: wampli.yourdigitalsolution.in
27. Important Notice
Wampli is a software and technology platform.
Meta/WhatsApp approval, verification, messaging limits, account quality, restrictions, suspensions, and other platform decisions are controlled by Meta and may change independently of Wampli.
Wampli does not guarantee uninterrupted service, Meta approval, account stability, template approval, message delivery, or business results.
By purchasing Wampli, you acknowledge these third-party dependencies and the terms of this Refund, Cancellation & Payment Policy.
VNS Tech Services Pvt. Ltd.
Wampli