PRIVACY POLICY
Effective Date: 22 September 2026
Last Updated: 22 September 2026
VNS Tech Services Pvt. Ltd. (“Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting personal information processed through our websites, applications, software, integrations, and services, including Wampli.
This Privacy Policy explains what information we collect, how we use it, how we protect it, when we share it, and the choices and rights available to users.
By accessing or using our services, you acknowledge the practices described in this Privacy Policy.
1. About Us
VNS Tech Services Pvt. Ltd.
SA 17/128-54A, Ganpati Nagar Colony
Pahariya, Varanasi
Uttar Pradesh, India
Email: support@yourdigitalsolution.in
Phone: +91 9235588177
Website: wampli.yourdigitalsolution.in
For privacy-related questions, requests, or complaints, you may contact us using the information above.
2. Scope of This Privacy Policy
This Privacy Policy applies to information processed through:
Wampli SaaS Platform
Wampli websites and web applications
WhatsApp API integrations
Meta integrations
Facebook integrations
Instagram integrations
Lead-generation integrations
APIs and webhooks
Google Sheets integrations
AI integrations
CRM and automation features
Support and communication channels
Other services operated by VNS Tech Services Pvt. Ltd.
This Privacy Policy does not control the privacy practices of third-party platforms such as Meta, WhatsApp, Google, payment providers, AI providers, hosting providers, or other external services.
Those services are governed by their respective privacy policies and terms.
3. Information We Collect
Depending on how you use our services, we may collect the following categories of information.
3.1 Account Information
When you create an account, we may collect:
Name
Email address
Phone number
Business or company name
Billing information
Login credentials
Account preferences
Subscription information
3.2 Business and Contact Information
When you use Wampli's CRM, contact-management, campaign, or communication features, you may provide information such as:
Customer names
Phone numbers
Email addresses
Customer IDs
Labels
Notes
Tags
Custom fields
Conversation information
Lead information
Business-related information
You are responsible for ensuring that you have the appropriate legal rights and permissions to upload and process this information through Wampli.
4. Meta Platform Data
If you connect a Meta service to Wampli, we may receive information made available through the applicable Meta APIs and permissions.
Depending on the integration and permissions granted, this may include:
Meta account identifiers
Business identifiers
Page identifiers
Instagram account information
WhatsApp Business Account information
Phone number identifiers
Messaging-related information
Lead information
Advertising or lead-form information
Access tokens or authentication information
Other information made available through the authorized Meta integration
The exact information available to us depends on the permissions granted and the functionality being used.
We process Meta Platform Data only for legitimate purposes associated with providing, maintaining, securing, and supporting the requested integration and services, subject to applicable Meta requirements.
5. WhatsApp Data
When you connect WhatsApp-related services to Wampli, information may be processed through the relevant WhatsApp Business Platform or API integration.
This may include:
WhatsApp Business Account information
Phone number information
Message content
Contact information
Conversation metadata
Message delivery information
Template information
Media or files associated with messages
Webhook information
API-related identifiers
The availability and processing of such information depend on the applicable WhatsApp/Meta integration and permissions.
Wampli does not control Meta's processing of data on Meta's own systems.
6. Information Collected Automatically
When you access our services, we may automatically collect technical information such as:
IP address
Browser type
Device type
Operating system
Login activity
Approximate location derived from technical information
Pages or features accessed
Usage information
Error logs
Security logs
API activity
Session information
Date and time of activity
We use this information for security, troubleshooting, analytics, service operation, and improvement.
7. Cookies and Similar Technologies
Wampli may use cookies, local storage, session technologies, and similar mechanisms for purposes including:
Authentication
Maintaining sessions
Security
User preferences
Analytics
Performance monitoring
Improving the Platform
Where required by applicable law, we will provide appropriate choices or notices regarding non-essential cookies.
You may configure your browser to restrict or block cookies, although certain Platform functionality may not work correctly as a result.
8. How We Use Information
We may use information to:
Create and manage accounts.
Provide Wampli services.
Process WhatsApp and Meta integrations.
Deliver messages and automation requested by users.
Provide CRM and campaign functionality.
Process API requests and webhooks.
Provide customer support.
Process payments and subscriptions.
Maintain security.
Detect fraud and abuse.
Troubleshoot technical issues.
Monitor system performance.
Improve our products and services.
Communicate important service information.
Comply with legal obligations.
Enforce our Terms and Conditions.
Protect our rights, users, infrastructure, and services.
9. Legal Basis for Processing
Where applicable law requires a legal basis for processing personal information, we may process information based on one or more of the following:
Performance of a contract
User consent
Legitimate interests
Compliance with legal obligations
Protection of rights and security
Other lawful grounds available under applicable law
The applicable legal basis may depend on the type of information and the purpose of processing.
10. Client-Controlled Data
Where Wampli processes information on behalf of a business or organization, that organization may determine:
What information is collected
Why the information is collected
Who the information is collected from
How the information is used
In such circumstances, the client may be responsible for providing appropriate privacy notices, obtaining required consent, and complying with applicable privacy laws.
Wampli acts as a technology/service provider for such processing where applicable.
11. Meta Platform Data Restrictions
Where Meta Platform Data is processed through our services, we will handle such information in accordance with applicable Meta requirements and applicable law.
We do not intentionally use Meta Platform Data for unrelated purposes.
We do not sell Meta Platform Data.
We do not use Meta Platform Data for independent advertising purposes unrelated to the requested service.
Where applicable, Meta Platform Data may be processed only as necessary to provide the integration and related functionality requested by the client.
12. Data Sharing
We may share or disclose information where reasonably necessary to provide our services.
This may include sharing information with:
Service Providers
We may use third-party providers for services such as:
Cloud hosting
Database infrastructure
Security
Analytics
Payment processing
Email delivery
Customer support
AI processing
Monitoring
Backup
Infrastructure management
Such providers may process information only to the extent necessary to provide their services to us and subject to applicable contractual or legal requirements.
Third-Party Platforms
Information may be exchanged with services that you intentionally connect to Wampli, including Meta, WhatsApp, Google, AI providers, or other integrations.
Legal Requirements
We may disclose information where reasonably necessary to:
Comply with applicable law
Respond to lawful requests
Protect users
Protect our rights
Investigate fraud or abuse
Protect the security of our systems
Enforce our agreements
13. We Do Not Sell Personal Information
We do not sell personal information or Meta Platform Data as a commercial data product.
We also do not knowingly sell customer contact databases to third parties.
Information may nevertheless be processed by service providers as necessary to operate the Platform.
14. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
Depending on the service and circumstances, security measures may include:
Access controls
Authentication mechanisms
Encryption in transit
Secure credential handling
Server security controls
Logging and monitoring
Role-based access
Backup procedures
Security updates
Restricted administrative access
No internet-based service can guarantee absolute security.
Users are also responsible for protecting their account credentials, passwords, API keys, access tokens, and other authentication information.
15. Security Incidents
If we become aware of a security incident involving personal information, we will assess the incident and take reasonable steps appropriate to the circumstances.
Where required by applicable law or contractual obligations, we may notify affected users, clients, regulators, or relevant third parties.
Where applicable, incidents involving third-party platform data may also be handled according to the requirements of the relevant platform.
16. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
Provide services
Maintain accounts
Complete transactions
Provide support
Maintain security
Resolve disputes
Enforce agreements
Comply with legal obligations
Maintain necessary business records
Maintain backups
Retention periods may vary depending on the nature of the information and the purpose for which it was collected.
17. Data Deletion
Users may request deletion of personal information where applicable.
To request deletion, contact:
support@yourdigitalsolution.in
Please include sufficient information to identify the relevant account or data.
We may need to verify the identity or authority of the requester before processing a deletion request.
Some information may be retained where necessary to:
Comply with legal obligations
Prevent fraud
Resolve disputes
Maintain security
Enforce agreements
Complete legally required records
Maintain backups for a reasonable period
18. Meta Data Deletion Requests
If information was obtained through a Meta integration and you wish to request deletion, you may contact us using the contact information in this Privacy Policy.
We will process valid requests in accordance with applicable legal, contractual, and platform requirements.
Where Meta provides an applicable data-deletion mechanism, users may also use the relevant Meta mechanism.
19. Access and Correction
Depending on applicable law, users may have rights to:
Request access to personal information
Request correction of inaccurate information
Request deletion
Request restriction of processing
Object to certain processing
Withdraw consent where processing is based on consent
Requests may be submitted to:
support@yourdigitalsolution.in
We may request reasonable verification before processing a request.
20. Children's Privacy
Wampli is primarily intended for businesses and professional users.
We do not knowingly collect personal information directly from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us in violation of applicable requirements, please contact us so that we can review and take appropriate action.
21. International Data Processing
Depending on the infrastructure and third-party services used, information may be processed or stored in countries other than India.
Where applicable, we will take reasonable steps to ensure that such processing is conducted in accordance with applicable contractual, legal, and data-protection requirements.
Third-party services may have their own international data-transfer practices.
22. Third-Party Services and Links
Wampli may contain integrations or links to third-party services.
Examples may include:
Meta
WhatsApp
Google
AI providers
Payment providers
Cloud infrastructure providers
Analytics providers
We are not responsible for the privacy practices of third-party services.
You should review the privacy policies of third-party services before connecting them to Wampli.
23. AI and Automated Processing
Wampli may provide AI-powered functionality through our systems or third-party AI providers.
Depending on the feature, information submitted to an AI-powered feature may be processed to provide the requested functionality.
Users should avoid submitting unnecessary sensitive information to AI features.
AI-generated responses may not always be accurate and should be reviewed where appropriate.
Third-party AI providers may have their own terms and privacy policies.
24. Business Transfers
If VNS Tech Services Pvt. Ltd. undergoes a merger, acquisition, restructuring, sale of assets, financing transaction, or similar corporate transaction, information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.
25. Compliance With Laws
We may process, retain, or disclose information where reasonably necessary to comply with applicable:
Indian laws
Regulatory requirements
Court orders
Government requests
Law-enforcement requirements
Contractual obligations
Third-party platform requirements
26. Your Responsibilities
When using Wampli, you are responsible for:
Providing lawful and accurate information
Obtaining required consent
Providing appropriate privacy notices to your customers
Using customer information lawfully
Protecting your account credentials
Protecting API keys and access tokens
Complying with applicable privacy laws
Complying with Meta and WhatsApp requirements
Responding appropriately to customer data requests
Wampli does not determine whether your particular business use of personal information is legally compliant.
27. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we may update the Effective Date and Last Updated date displayed at the beginning of this document.
Material changes may also be communicated through the Platform or other appropriate channels where required.
The updated Privacy Policy will become effective from the date stated above unless otherwise specified.
28. Contact Us
For privacy questions, data access requests, correction requests, deletion requests, or privacy complaints, please contact:
VNS Tech Services Pvt. Ltd.
SA 17/128-54A, Ganpati Nagar Colony
Pahariya, Varanasi
Uttar Pradesh, India
Email: support@yourdigitalsolution.in
Phone: +91 9235588177
Website: wampli.yourdigitalsolution.in
29. Meta / WhatsApp Disclaimer
Wampli is an independent technology platform.
Unless expressly stated otherwise, VNS Tech Services Pvt. Ltd. is not owned or controlled by Meta Platforms, Inc. or WhatsApp.
WhatsApp, Facebook, Instagram, Meta, and related trademarks are owned by their respective owners.
Use of Meta or WhatsApp services through Wampli remains subject to the applicable terms, policies, permissions, and requirements of Meta.
Privacy Commitment
VNS Tech Services Pvt. Ltd. aims to process personal information responsibly, transparently, and only for legitimate business, technical, contractual, security, or legal purposes consistent with this Privacy Policy and applicable requirements.
VNS Tech Services Pvt. Ltd.
Wampli