TERMS AND CONDITIONS
Effective Date: 22 September 2026
Last Updated: 22 September 2026
Welcome to Wampli, a product/service operated by VNS Tech Services Pvt. Ltd. By accessing, registering for, purchasing, or using Wampli or any related services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
If you do not agree with these Terms, you must not use the Platform.
1. Definitions
For the purpose of these Terms:
“Company”, “We”, “Us”, or “Our” means VNS Tech Services Pvt. Ltd.
“Wampli”, “Platform”, or “Service” means the Wampli software, website, dashboard, APIs, integrations, automation features, communication tools, and related services provided by the Company.
“User”, “Client”, or “You” means any individual, organization, business, agency, reseller, or entity accessing or using the Platform.
“Meta” means Meta Platforms, Inc. and its relevant affiliates.
“WhatsApp Services” means WhatsApp Business Platform, WhatsApp Business APIs, WhatsApp Business Account services, and related services provided by Meta.
“Third-Party Services” means services, APIs, infrastructure, payment providers, cloud providers, AI providers, communication providers, or other external services integrated with or used by Wampli.
2. Eligibility
You must have the legal capacity and authority to enter into these Terms.
If you are using Wampli on behalf of a company, organization, or business, you represent that you have authority to bind that entity to these Terms.
You are responsible for ensuring that your use of Wampli complies with all applicable laws, regulations, contractual obligations, and third-party platform policies.
3. Description of Services
Wampli provides software and technology services that may include, depending on the selected plan or available features:
WhatsApp Business API integrations
WhatsApp communication and chat management
Contact management
Campaign management
Template management
Automation and drip campaigns
Follow-up automation
Chat flow and bot functionality
AI-based automation
Team member and agent management
CRM-related functionality
Labels and lead management
API access and webhooks
Google Sheets integrations
Task and workflow management
QR code and WhatsApp linking tools
Meta-related integrations
Lead form integrations
Other integrations, addons, and software features
Features may vary by subscription plan and may be added, modified, restricted, or discontinued from time to time.
4. Third-Party Platforms and Meta Services
Wampli may integrate with or depend upon third-party services, including Meta and WhatsApp.
Wampli does not own WhatsApp and does not control Meta's systems, infrastructure, policies, approval processes, enforcement mechanisms, or decisions.
Your use of WhatsApp and Meta services is also subject to the applicable terms, policies, guidelines, and requirements imposed by Meta.
These may include, where applicable:
WhatsApp Business Terms
WhatsApp Business Messaging Policy
WhatsApp Commerce Policy
Meta Platform Terms
Meta Business Terms
Meta advertising and messaging requirements
Applicable anti-spam and consent requirements
Meta may change its policies, APIs, pricing, technical requirements, approval processes, or access conditions at any time.
Such changes may affect the availability or functionality of Wampli.
5. Meta Approval, Verification and Account Status
Any Meta-related approval or verification is controlled by Meta and not by Wampli.
This includes, where applicable:
Business verification
WhatsApp Business Account approval
Phone number registration
Display name approval
Messaging limits
Quality ratings
Template approval
Official Business Account / verification status
Advertising account approval
Business Manager or portfolio restrictions
Account reviews
Restrictions, suspensions, or bans
Wampli does not guarantee that any Meta account, WhatsApp number, business, template, advertisement, or messaging activity will be approved, verified, maintained, or unrestricted.
A rejection, restriction, suspension, quality-rating reduction, template rejection, messaging limitation, or account termination imposed by Meta does not automatically constitute a failure of Wampli's service.
6. User Compliance and Consent
You are solely responsible for the content you send, upload, generate, automate, or distribute through Wampli.
You agree that you will:
Obtain appropriate user/customer consent where required
Send communications only to appropriate recipients
Respect opt-out and unsubscribe requests
Avoid unsolicited or deceptive communications
Avoid spam and abusive messaging
Use approved message templates where required
Follow applicable Meta messaging requirements
Follow applicable data-protection and privacy laws
Maintain appropriate records and permissions where legally required
Ensure that your business activities are lawful
You must not use Wampli to distribute or facilitate:
Illegal content
Fraudulent schemes
Phishing
Malware
Harassment
Threats
Deceptive communications
Unauthorized promotional messages
Content prohibited by applicable law or third-party platform policies
7. Messaging and Campaign Responsibility
Wampli provides technical tools for communication and automation.
However, Wampli does not determine whether a particular recipient should receive a message.
You are solely responsible for:
Recipient lists
Contact data
Consent
Message content
Campaign configuration
Campaign frequency
Automation rules
Targeting
Templates
Follow-ups
Customer communication practices
Using a Wampli feature does not make a particular campaign or message compliant with Meta policies or applicable law.
8. AI Features
Wampli may provide AI-powered features using Wampli's own systems or third-party AI providers.
AI-generated content may contain errors, omissions, or inaccurate information.
You are responsible for reviewing AI-generated content where appropriate before using it for business communication or other consequential purposes.
You must not rely on AI-generated output as a substitute for professional legal, financial, medical, or other specialized advice.
Availability and functionality of AI features may depend on third-party providers.
9. API and Integration Usage
Where API access, webhooks, integrations, or developer functionality is provided, you are responsible for your use of such functionality.
You must not:
Abuse API endpoints
Attempt to bypass usage restrictions
Circumvent authentication or security mechanisms
Conduct unauthorized security testing
Introduce malicious code
Attempt unauthorized access to another user's account or data
Use integrations in a manner that violates third-party terms
We may impose reasonable technical limits to protect the Platform and its users.
10. Account Security
You are responsible for maintaining the confidentiality of:
Login credentials
API keys
Access tokens
Webhook credentials
Passwords
Integration credentials
Other account authentication information
You must immediately notify us if you suspect unauthorized access.
Any activity performed through your account may be attributed to you unless you can demonstrate unauthorized access that was not caused by your failure to maintain account security.
11. Subscription Plans and Features
Wampli services may be offered through monthly, annual, or other subscription plans.
Each plan may contain different:
Features
Usage limits
Contact limits
Campaign limits
Team member limits
API limits
Automation limits
Storage limits
Support levels
Addons
We reserve the right to modify plan features, limits, pricing, or availability with reasonable notice where applicable.
Existing subscriptions will generally remain subject to the terms applicable to the relevant billing period unless otherwise required by law or agreed separately.
12. Fees and Payment
Subscription fees and applicable charges must be paid according to the selected plan.
Unless expressly stated otherwise:
Fees are payable in advance
Taxes may be charged separately where applicable
Failed payments may result in suspension
Continued non-payment may result in account termination
Third-party charges may be billed separately
You are responsible for providing accurate billing information.
13. Refund and Cancellation Policy
Unless expressly stated otherwise or required by applicable law, subscription fees are non-refundable.
Refunds will generally not be provided because of:
Change of mind
Lack of usage
Failure to use available features
Meta rejection
Meta verification failure
WhatsApp account restrictions
WhatsApp number restrictions
Template rejection
Meta account suspension
Meta policy enforcement
Third-party service interruption
Failure to configure the Platform correctly
Cancellation of a subscription does not automatically create an entitlement to a refund for a previously paid billing period.
Any promotional offer or special refund arrangement will be governed by its specific terms.
14. Suspension and Termination
We may temporarily suspend or terminate your access if we reasonably believe that:
You violated these Terms
You violated applicable law
You violated third-party platform policies
Your account is being used for spam or abuse
Your activity creates security risks
Your activity negatively affects the Platform
Your activity creates legal or regulatory risk
Payment obligations remain unpaid
Your account is associated with fraudulent or prohibited activity
Where necessary to protect the Platform, users, infrastructure, or third parties, suspension or termination may occur without prior notice.
15. Effect of Meta Suspension or Restriction
If Meta, WhatsApp, or another third-party provider restricts or terminates your access, Wampli may be unable to restore that access.
Wampli cannot override Meta's enforcement decisions.
We may provide reasonable technical assistance where possible, but we do not guarantee successful recovery, reinstatement, verification, or appeal outcomes.
16. White-Label and Reseller Rights
Certain Wampli plans may provide white-label or reseller functionality.
Such rights are available only where expressly included in the purchased plan or separately authorized by the Company.
Unless expressly permitted:
You may not represent Wampli as your own software
You may not redistribute source code
You may not sell unauthorized copies
You may not sublicense restricted components
You may not remove proprietary ownership notices
You may not claim ownership of Wampli's underlying technology
Where a white-label license is granted, the scope of permitted branding, resale, modification, distribution, and support will be determined by the applicable license or commercial agreement.
17. Intellectual Property
All intellectual property associated with Wampli, including:
Software
Source code
Object code
UI/UX
Designs
Graphics
Documentation
Branding
Logos
Databases
Workflows
Proprietary technology
Platform architecture
remains the property of VNS Tech Services Pvt. Ltd. or its applicable licensors unless expressly stated otherwise.
These Terms do not transfer ownership of any intellectual property to you.
18. User Content and Data
You retain ownership of content and business data that you lawfully provide to the Platform, subject to the rights necessary for us to provide the Services.
You grant us the limited rights necessary to host, process, transmit, store, and otherwise handle such information for the purpose of providing and maintaining the Services.
You are responsible for ensuring that you have the necessary rights, permissions, notices, and lawful basis to process data submitted to Wampli.
19. Privacy and Data Protection
We may collect and process information necessary to operate the Platform, provide support, maintain security, process payments, and improve our services.
Our handling of personal information is described in our Privacy Policy.
You are responsible for complying with applicable privacy and data-protection requirements relating to information you upload, import, process, or communicate through Wampli.
20. Data Retention and Deletion
Data may be retained for periods reasonably necessary to provide the Services, maintain security, comply with legal obligations, resolve disputes, maintain backups, or enforce these Terms.
Following account termination, certain information may remain in backups or records for a reasonable period before deletion or anonymization, subject to applicable legal requirements.
We do not guarantee permanent recovery of data after account termination.
You are responsible for maintaining appropriate backups of critical business information.
21. Service Availability
We aim to provide reliable and continuous access to Wampli but do not guarantee uninterrupted or error-free service.
Service interruptions may result from:
Scheduled maintenance
Emergency maintenance
Server or hosting problems
Internet failures
DNS problems
Cybersecurity incidents
Third-party outages
Meta or WhatsApp outages
API changes
Cloud provider issues
Force majeure events
Third-party outages or restrictions may occur outside our reasonable control.
22. Changes to the Platform
We may add, modify, remove, replace, or discontinue features of Wampli.
We may also introduce new features, addons, integrations, usage limits, or pricing structures.
Such changes may be necessary for security, technical, legal, commercial, or operational reasons.
23. Third-Party Services
Wampli may integrate with third-party services such as Meta, WhatsApp, AI providers, payment providers, cloud infrastructure providers, analytics services, and other external platforms.
Your use of those services may be subject to their own terms and policies.
We are not responsible for third-party services that we do not control.
24. Disclaimer of Warranties
To the maximum extent permitted by applicable law, Wampli is provided on an “as available” and “as is” basis.
We do not guarantee that:
The Platform will always be available
The Platform will be completely error-free
Every feature will work with every third-party service
Meta will approve or maintain your account
Your WhatsApp number will remain unrestricted
Your campaigns will achieve a particular result
Your business will generate a particular revenue
AI-generated responses will always be accurate
Third-party APIs will remain available or unchanged
25. Limitation of Liability
To the maximum extent permitted by applicable law, VNS Tech Services Pvt. Ltd. will not be liable for indirect, incidental, special, consequential, exemplary, or business-related losses, including:
Loss of profits
Loss of revenue
Loss of customers
Loss of business opportunities
Loss of reputation
Loss of data
Business interruption
Third-party account restrictions
Meta or WhatsApp enforcement actions
To the maximum extent permitted by law, the aggregate liability of the Company arising out of or relating to the Services will not exceed the total amount actually paid by you to the Company for the Services during the three (3) months immediately preceding the event giving rise to the claim.
Nothing in these Terms is intended to exclude liability that cannot legally be excluded or limited under applicable law.
26. Indemnification
You agree to defend, indemnify, and hold harmless VNS Tech Services Pvt. Ltd., its officers, employees, contractors, and representatives from claims, damages, liabilities, losses, costs, and expenses arising from:
Your use of the Platform
Your violation of these Terms
Your violation of applicable law
Your violation of Meta or third-party policies
Your content or communications
Your customer or recipient claims
Your misuse of APIs or integrations
Your unauthorized use of personal or third-party data
27. Prohibited Activities
You may not use Wampli to:
Conduct illegal activities.
Facilitate fraud or scams.
Send malicious software.
Conduct phishing or credential theft.
Attempt unauthorized access.
Circumvent security controls.
Abuse APIs or infrastructure.
Send prohibited or unlawful content.
Violate applicable privacy or data-protection laws.
Circumvent Meta or WhatsApp enforcement mechanisms.
Use the Platform to interfere with another user's account.
Resell restricted functionality without authorization.
We may take appropriate action against accounts involved in prohibited activities.
28. Force Majeure
We will not be responsible for delays or failures caused by events beyond our reasonable control, including:
Natural disasters
War
Terrorism
Government action
Internet infrastructure failures
Power failures
Cyberattacks
Cloud infrastructure failures
Telecommunications failures
Third-party service failures
Meta or WhatsApp outages
Regulatory changes
Other events beyond our reasonable control
29. Communications
By creating an account or using Wampli, you may receive service-related communications such as:
Account notifications
Security alerts
Billing notifications
Product updates
Maintenance notices
Support communications
Marketing communications, where applicable, may be subject to separate consent and opt-out mechanisms.
30. Modifications to These Terms
We may update these Terms from time to time.
The updated version will be published through the Platform or website.
Your continued use of Wampli after the effective date of updated Terms constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
31. Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable law, courts having jurisdiction in Varanasi, Uttar Pradesh, India shall have jurisdiction over disputes arising from or relating to these Terms or the Services.
32. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be modified or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
33. Entire Agreement
These Terms, together with applicable service-specific terms, order forms, licenses, policies, and the Privacy Policy, constitute the agreement between you and VNS Tech Services Pvt. Ltd. regarding your use of Wampli, unless a separate written agreement expressly supersedes them.
34. Contact Information
VNS Tech Services Pvt. Ltd.
SA 17/128-54A, Ganpati Nagar Colony
Pahariya, Varanasi
Uttar Pradesh, India
Email: support@yourdigitalsolution.in
Phone: +91 9235588177
Website: wampli.yourdigitalsolution.in
35. WhatsApp and Meta Trademark Disclaimer
Wampli is an independent software and technology service.
Unless expressly stated otherwise in writing, Wampli is not owned, operated, or controlled by Meta Platforms, Inc. or WhatsApp.
“WhatsApp” and related names, logos, and trademarks are the property of their respective owners.
Use of Meta or WhatsApp integrations through Wampli remains subject to the applicable terms, policies, approvals, and technical requirements of Meta.
Acceptance
By registering for, purchasing, accessing, or using Wampli, you confirm that you have read and agreed to these Terms and Conditions.
VNS Tech Services Pvt. Ltd.
Wampli